Privacy Policy

This privacy policy sets out how R & H Landscapes Ltd uses and protects any information that you give us. The terms we, us and our refers to Becky Stevenson, Smart Business Solutions.

The Controller

Richard Jacques is the Controller of all the data at R & H Landscapes Ltd. You may contact us by email: info@randhlandscapes.co.uk

How do we get information?

We collect information from you when you use our website to submit an enquiry through the message box or if you choose to contact us directly about our services.

Your rights

• You may ask us to provide you with any personal information we hold about you; and as we will ask you to supply appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport plus an original copy of a utility bill showing your current address)
• We may withhold personal information that you request to the extent permitted by law.
• You may instruct us at any time not to process your personal information for marketing purposes.

What information is collected from you?

We may collect the following information from our website:

• First & last name
• IP address

• Email address
• Telephone number

We may collect the following information in person, email or telephone

• First & last name
• Address
• Email address
• Telephone number
• Information about the job you would like us to quote for

Lawful basis for processing

We believe that given the nature of our business and the information we collect from you, we can use the “contractual” basis for processing your data. As we provide services to the individual or company is normally contacting us for information, a quotation or advice. Providing data for marketing purposes is optional and also the opportunity to amend or remove this consent is always possible

How is your information used?

We may use your information to:

• Reply to emails that you have submitted via the website or email
• Provide you with a quote for a service you have enquired about

Data Retention

We are legally required to hold some types of information to fulfil our statuary obligations. We will hold your personal or company information on our systems for as long as it is necessary. General enquiry data will be removed from our system after 12 months.

Sharing your information

We will not sell, distribute, lease or share your information to third parties unless we are required to do so by law

Your choices

You have a choice about whether you’d like to receive marketing information from us. You are entitled to change your preferences at any time by email info@randhlandscapes.co.uk

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies

We use cookies to streamline your experience when browsing this website, to provide social media features, automatic sign-ins, product recommendations and to analyse our traffic. We will also share information on how you use our site with official analytic providers

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@randhlandscapes.co.uk

Policy changes

We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 July 2018.

Your right to complain

We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us at info@randhlandscapes.co.uk and we’ll respond.

If you remain dissatisfied you have the right to complain to the Information Commissioners Office